The IT Academic Core Processes and Systems (IT ACPS) is the first point of contact for all academic units at AUB regarding IT projects and requests. The IT managers in the various faculties, as part of the ACPS team, are responsible for managing all IT projects in their corresponding faculties. These IT projects can range from business process automation and business process enhancement to teaching and research facilities implementation, smart classrooms, high-tech labs, etc…. In addition the IT ACPS is responsible also to train its stakeholders (faculty administration, faculty members, staff, students, and alumni) to new systems whether introduced university-wide or faculty-wide. The ACPS IT managers elicit the requirements of their respective faculties, coordinate with other faculties, and recommend best solutions to problems at hand. The IT managers serve as in-house IT consultants to their respective facultys' administration. This part includes participating in the faculty’s strategic planning process, proposing IT-related initiatives to support the faculty’s mission, and representing the faculty on university-wide IT committees and task forces. IT Managers aid the faculty administration in budgeting for IT related projects. They also recommend best IT products to satisfy the faculty needs in terms of hardware and software. Their recommendations have to follow the golden rule, as set by the IT administration, of IT purchasing: Right Sizing, Right Sourcing, and Right Servicing.
|Business Systems Analysis |
The IT managers are the designated Business Systems Analysts for their respective faculties. Business analysis services include identifying needs for business process automation, analyzing selected business processes, and proposing high quality software solutions for automation. Once the project is approved, the IT manager has to secure the necessary resources needed, provide a project plan and time table to both faculty administration and IT Management, and follow up on timely and proper delivery of software solutions. This also includes testing and approving the final deployment of all software solutions, managing change requests, and documenting the project phases.
for some of the systems the ACPS IT managers are responsible for.
|Teaching and Research Facilities |
ACPS IT managers are responsible for various technology-driven educational and research facilities. These facilities include:
- Smart classrooms
- Video conferencing facilities
- High-tech laboratories
- Cluster computing facilities
to view/reserve any of these available facilities.
|Managing IT Support |
ACPS IT managers are responsible for maintaining the various technology-driven educational and research facilities in their respective faculties. They assess the need for resources and manage IT Support operations at a high level, this engagement encompasses:
- Managing an IT support function that ensures timely and professional support for all faculty stakeholders (Students, Faculty, Staff, etc…)
- Continuously monitoring and reporting recurring issues to the central IT organization with establishing metrics that would detect these problems and suggest enhancements.
- Coordinating with university-wide IT teams to fulfill arising needs (IT Networking, IT Operations, IT Solution Delivery, etc…)