Human Resources Department
 
Training Workshops 
 

Core Competencies

 

Client Focus (4 hours)

Audience

Sessions

This workshop will demonstrate how AUB employees must understand, meet or exceed client needs. (Clients are those groups or individuals, internal or external, who use the organization's products or services). Client Focus will give actual hands-on incidents whereby participants will be involved in role play to internalize Client Focus as a major competency for AUB employees.

All staff who have direct contact with clients

1)

March 19, 2015

 

9:00am-1:00pm

 

College Hall #314

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Initiative (4 hours)

Audience

Sessions

Identifying and dealing with issues proactively and persistently, seizing opportunities that arise.

All staff members

1)

April 1, 2015

 

9:00am-1:00pm

 

College Hall #314

 

 

 

Continuous Learning Units

 

AUB Policy against Harassment and Discrimination (4 hours)

Audience

Sessions

The objective of this 4 hours workshop is to inform participants on AUB policies on this topic. This workshop defines discriminatory harassment, gives some examples of harassing behaviors, including sexual harassment. It puts emphasis on the obligation to report and covers the penalties for violation of AUB policies in this regard. It also defines AUB policies on non-retaliation, good faith/bad faith allegations, as well as confidentiality.

All staff members

1)

March 18, 2015

 

9:00am-1:00pm

 

College Hall #314

 

 

 

 

 

 

 

 

 

 

 

 

 

AUB Code of Business Ethics (4 hours)

Audience

Sessions

This workshop explains AUB Code of Business Ethics. It covers the general responsibilities of each individual in the institution, with ethics and integrity being the first guide in the managing of business activities of, or on behalf of, the institution. Those activities must reflect the highest standards of honesty, integrity, and fairness in a consistent fashion.

All staff members

1)

March 11, 2015

 

9:00am-1:00pm

 

College Hall #314

 

 

 

 

 

 

 

 

 

 

 

Being Mindful at Work
(3 hours)

Audience

Sessions

For many people, work is a pressure cooker. Even if your job is less demanding, there’s still an element of stress. Work is still work, after all. And it comes with high expectations and tough tasks, and requires good results.

All those who are stressed at work

1)

March 31, 2015

 

9:00am-12:00pm

 

College Hall #314

 

 

2)

April 7, 2015

 

9:00am-12:00pm

 

College Hall #314

 

Email Etiquette
(3 hours)

Audience

Sessions

This workshop addresses the following topics: writing the business email; manners and tone in emails; professional wording; and general useful email etiquette. It is intended for frontliners, administrative staff, as well as employees who frequently use emails in their day-to-day office activities.

All staff members

1)

April 17, 2015

 

9:00am-12:00pm

 

College Hall #314

 

 

 

 

 

 

 

 

 

 

 

Etiquette at the Workplace
(3 hours)

Audience

Sessions

Etiquette at the Workplace is a code that governs the expectations of social behavior in a workplace, in a group or in society. Work etiquette tells the individual how to behave when dealing with situations in a working environment however trivial the situation is. In addition, office etiquette applies to co-worker interaction and communication with colleagues in an organization.

All staff members

1)

April 24, 2015

 

9:00am-12:00pm

 

College Hall #314

 

 

 

 

 

 

 

 

 

 

 

Minutes Writing (3 hours)

Audience

Sessions

This workshop will help the attendees: understand the purpose and use of minutes, prepare themselves for taking minutes, use the special rules of grammar and language for minutes and some useful terminology, differentiate between informal and formal minutes, decide what should be included and what to leave out, understand the role of the Chair in meetings and how to work with them to undertake the tasks of the minutes taker, and to demonstrate effective listening skills, use practical tips and tricks for note-taking.

All administrative staff.

1)

March 24, 2015

 

9:00am-12:00pm

 

College Hall #314

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other staff who usually take minutes during meetings and other members of the community who would like to sharpen their Minutes Taking techniques.

 

 

Presentation Skills (4 hours)

Audience

Sessions

This workshop will expose participants to several practical techniques that help us to make clear, engaging and successful presentations. At some point in our career, we are, or will be, asked to do presentations. This workshop addresses these situations in a conceptual and a practical approach.

All staff who are at one point or another asked to present to an audience.

1)

March 27, 2015

 

9:00am-1:00pm

 

College Hall #314

 

 

 

 

 

 

 

 

Whether it is a report, findings, a lecture, or simply giving a brief presentation, this workshop is for you.

 

 

Stress Management
(4 hours)

Audience

Sessions

This workshop provides a theoretical frame, a review of typical cases and an exchange platform that help participants: define personal stress in a general perspective, and work-related stress in specific terms; observe the warning signals and symptoms of, and different reactions to, work- related stress; identify and analyze the causes and conditions of work-related stress; assess the long-term impact of stress in terms of risks and possible damage; learn how to deal with an acceptable range of stress situations.

All staff members

1)

April 8, 2015

 

9:00am-1:00pm

 

College Hall #314

 

 

 

 

 

 

 

 

 

 

 

The Seven Habits of Highly Effective People (3 hours)

Audience

Sessions

This workshop covers the principles established in Stephen R. Covey’s book. The workshop will show how a person can achieve true interdependent "effectiveness". All seven habits will be examined and discussed in this interactive workshop.

All those interested in Stephen R. Covey powerful lessons in personal change.

1)

March 12, 2015

 

9:00am-12:00pm

 

College Hall #314

 

 

 

 

 

Telephone Etiquette
(4 hours)

Audience

Sessions

First impressions are lasting impressions and for many people, their telephone communication with AUB forms their initial perception of AUB. We are offering a comprehensive training to ensure that telephone etiquette is consistently professional and customer-service oriented.

All staff members

1)

April 14, 2015

 

9:00am-1:00pm

 

College Hall #314

 

 

 

 

 

 

 

 

 

 

 

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