Proper Telephone Etiquette
First impressions are lasting impressions and for many people, their telephone communication with AUB forms their initial perception of AUB. We are offering a comprehensive training to ensure that telephone etiquette is consistently professional and customer-service oriented. (2 hours)

Emotional Intelligence
This workshop covers Emotional Intelligence as an ability, capacity, or skill to perceive, assess, and manage the emotions of one's self, of others, and of groups. Because emotions have the potential to get in the way of our most important business and personal relationships, taking charge and learning about EI do contribute to improve the performance of individuals and teams. (4 hours)

Professional Business Writing
This workshop serves as a guide to standard business writing letter techniques. It is a hands on approach and is intended for all those who think need a refresher in the business letter writing techniques. (3 hours)

Work Life Balance
Creating value and balance in your everyday life is more challenging than it was a generation ago. In this workshop, you will explore the various ways to balance and maintain balance between achievement and enjoyment in your day-to-day life. (3 hours)

Client Focus 
This workshop will demonstrate how AUB employees must understand, meet or exceed client needs. (Clients are those groups or individuals internal or external who use the organization's products or services). Client Focus Level One will give actual hands-on incidents whereby participants will be involved in role play to internalize Client Focus a a major competency for AUB employees. (4 hours)

 

E-meeting Scheduling and Email Etiquette Overview
This workshop addresses the following topics: Using Microsoft Office Outlook  and Doodle to schedule meetings, writing the business emails; manners and tone in emails; professional wording; and general useful email etiquette. It is intended for front-liners, administrative staff, as well as employees who frequently use email and schedule meetings in their day-to-day office activities.  (3 hours)

Initiative 
This workshop will demonstrate how to identify and deal with issues proactively and persistently, seizing opportunities that arise. (4 hours)

 

Time Management 
Participants will identify barriers to effective time management issues. In this workshop you will learn how to achieve better results by planning effectively, organize paper work, gain a balance between professional goals and personal time, use time management tools that are available to you.(4 hours)

 

Stress Management 
This workshop provides a theoretical frame, a review of typical cases and an exchange platform that help participants: define personal stress in a general perspective, and work-related stress in specific terms; observe the warning signals and symptoms of, and different reactions to, work- related stress; identify and analyze the causes and conditions of work-related stress; assess the long-term impact of stress in terms of risks and possible damage; learn how to deal with an acceptable range of stress situations. (3 hours)