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AUB honors its outstanding employees and veterans for their service
5/18/2015
Ara Alain Arzoumanian  |  Office of Communications  |  media@aub.edu.lb  | 
AUB honors its outstanding employees and veterans for their service
“I know that there are many more staff members at AUB who also provide superior service, take great pride in their work, and who show enormous dedication to this University,” said Dorman.
Four members of AUB and AUBMC staff were honored for their demonstrated excellence in the performance of their duties as recipients of the President's Service Excellence Awards 2015 during a ceremony on May 18, 2015 held at Assembly Hall.
 
“Today is an opportunity, perhaps too rare, to acknowledge how important you are to this university and to offer our sincere thanks,” said AUB President Peter Dorman in his welcoming speech. “We are here to acknowledge those who not only serve the university, but go beyond the call of duty and represent the very best that AUB has to offer and aspire to.”
 
Dorman considered the 1,600 academic employees, and almost 4,000 non-academic staff, across the campus and medical center, as the unsung heroes of AUB and to whom everyone owes a debt of gratitude for their loyalty and dedication.
 
“It is obviously true that we would not be able to operate without this great contingent of staff members, and when I speak with employees around campus and the hospital, many tell me of their great pride in being a part of this university and all that it stands for,” he added. “But even more than that, we would not be able to maintain our leadership role in this region without their great commitment to AUB and to our shared mission.”
 
The four recipients, Fayek Eid, Aida Farha, Walid Rashid and Asaad Rayes, were identified by their supervisors, colleagues, and clients as exemplars of outstanding service.
 
Eid started off his AUB career 20 years ago as supervisor of the Coffee Shop. Since 2011, he has been the Motor Pool Supervisor which services the entire AUB community, and he is uniformly acclaimed for his dedication to his work and to the university. He has been particularly adept at dealing with adverse circumstances, from helping to bring essential staff to campus during the 2006 war, to finding gas during fuel shortages, and responding to urgent calls at all hours of the day and night.
 
A recent example of his outstanding commitment and diligence was a CASAR conference that involved a multitude of attendees arriving from 18 countries. This was a case when everything that could go wrong, did go wrong: There was a snowstorm in Europe that disrupted air travel, the internet was down on campus, and the university changed car service companies at the last minute. Eid came through it all with calmness and great attention to detail, resulting in many very satisfied customers.
 
One of his colleagues summed it up, saying “Eid has it all… he is humble, cheerful, always ready to help and support, and has a strong sense of responsibility.”
 
Dorman considered Eid a prime example of what an adept and motivated employee can do to serve the AUB community. 
 
Aida Farha has been serving the University Libraries since she joined AUB in 1980 as a Library Assistant at Jafet.  She moved to Saab Medical Library and is now AUB’s Medical Information Commons Coordinator and supervises the Reference and Circulations section and teaches information literacy sessions to support education, research, and patient care.
 
With a background in chemistry, she has managed through self-motivation and determination to excel in the world of medical information research, transferring her knowledge in research methodologies to a wide audience, many of whom extol her wonderful attitude and teaching style as having been transformative. The evaluations from her information literacy sessions are chock-full of praise for her enthusiasm and professionalism, but above all for how practical and useful they are.
 
One can immediately see the joy Farha derives from her job, serving her clients with dedication, loyalty and love, and she has spent numerous years perfecting new ways to better serve her clients at AUB and at large, driven by her dedication to meet the research needs of the medical students and faculty. As one of her colleagues put it, “Aida is service excellence!”
 
Walid Rashid began at AUBMC as a Registered Nurse in 1991, and through his diligence and hard work, he now holds the title of Nurse Leader for Clinical Affairs. His colleagues describe him as a mentor who promotes work-life balance and teamwork and is noted for being extremely proactive at getting the full involvement of all team members to derive the best results.
 
There are many stories that attest to his creativity and innovative problem-solving, including minimizing waiting time in the Operating Room, redesigning underutilized space to accommodate more patients, and saving money by refurbishing old furniture.
 
A colleague summarized Rashid’s contributions, saying “he brings added value with his professionalism, integrity, intelligent risk-taking, and strong ethics.”
          
Dorman considered Rashid a pillar of the Nursing Department, loved by his team as well as by the clients he serves, and an individual who makes AUB and AUBMC fulfill their message of excellence.
 
Asaad Rayes joined AUB in 2002 as a System Administrator in the Comptroller’s Office and has since consistently taken on and successfully completed many important projects and was promoted to Business Applications Manager in the IT Department.
 
In addition to being polite, diplomatic, persistent, creative, trustworthy, and a natural leader, he is soft spoken and well-mannered, able to solve all the problems that come his way, calmly and meticulously. His dedication to the various projects he has been assigned to has been exemplary and many people remark on his strong work ethic and his willingness to perform beyond the call of duty.
 
In one of the endorsements for his nomination, a colleague wrote, “When everyone else gives up, Rayes presses forward to look for ways to fix challenges that confront the university,” and as he himself says: “Don’t worry, every problem has a solution; I am here to help.” 
 
“Although we must limit the President’s Service Excellence Awards to only four per year, I know that there are many more staff members at AUB who also provide superior service, take great pride in their work, and who show enormous dedication to this University,” said Dorman. “Your loyalty to this institution has made us what we are today and will help us becoming what we hope to be in the future.  On behalf of the entire AUB community, I thank you for your service.”
 
“They all share the common trait of showing up for work every day with the conviction of giving their best,” said Dr. Mohamed Sayegh, vice president for Medical Affairs and the Raja N. Khuri Dean of the Faculty of Medicine and Medical Center. “It is through their collective team effort that we will achieve the AUBMC 2020 vision.”
 
Abdallah Faour, President of the AUB Workers and Staff Syndicate voiced his belief that loyalty is planted and instilled in employees, and at the same time called on the administration to take into serious consideration the employees’ demands in view of the skyrocketing high cost of living.
 
During the same ceremony, AUB also acknowledged 87 staff members who have served the university for 30 years or more and distinguished themselves through their long tenure as AUB employees, awarding them the 2014 Service Awards.
Story Highlights
  • Four members of AUB and AUBMC staff were honored for their demonstrated excellence in the performance of their duties as recipients of the President's Service Excellence Awards 2015.
  • AUB also acknowledged 87 staff members who have served the university for 30 years or more and distinguished themselves through their long tenure as AUB employees.
 
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