Andre Nahas, Director of the Office of Strategy Management
Email: an14@aub.edu.lb
Extension: 3570 / 3572
Location: College Hall, 4th floor, room 427
Before joining AUB in September 2001 as Director of Service Quality and Organizational Improvement (SQOI), Andre Nahas was serving as general manager at Eastman Kodak for the Emerging Markets’ Distributors Organization. Nahas, who has a BS in mathematics from AUB (1970), brought with him twenty years of general management experience in various countries.
Nahas’ initial task was to promote the service excellence initiative, while recommending solutions to issues that are detrimental to service excellence at the University (known as parking lot issues).
SQOI migrated into the Office of Institutional Planning and Process Improvement (IPPI) which added to its functions the task of developing strategic plans for the University. With the completion of the strategic plans, the Office of Institutional Planning and Process Improvement migrated to the Office of Strategy Management which added to its current functions the task of monitoring and assessing the implementation of the above strategic plans. As a result, Nahas hopes that continuous planning, monitoring performance, and taking corrective action when required, become part of the University’s culture.
Sami Gheriafi, Process Improvement Manager
Email: sg04@aub.edu.lb
Extension: 3570 / 3573
Location: College Hall, 4th floor, room 426
Sami Gheriafi joined AUB as internal audit manager in December 2000, and moved to the Office of Institutional Planning and Process Improvement in March 2005 as process improvement manager. After graduating from the Lebanese American University (BS in accounting and management in 1993), he worked at Arthur Anderson Kuwait as a public accountant, at Bank of Kuwait and the Middle East also in Kuwait, at Occidental Petroleum in Qatar, and at Qatar Petroleum.
His current tasks include
- Coaching university faculties, school, and administrative departments on the development of their strategic plans and resultant reporting on the progress of implementation of those plans and providing quality assurance that those plans consistent with AUB’s mission and vision.
- Establishing, implementing, and reporting on Organizational Performance Management activity (following Kaplan and Norton Balance Scorecard -BSC- framework).
- Identifying and implementing corporate process improvement and change management activities.
Dalia Najiya, Executive Officer
Email: dn03@aub.edu.lb
Extension: 3570 / 3571
Location: College Hall, 4th floor, room 429
Dalia Najiya was appointed as Executive Officer at the Office of Strategy Management in August 2010. She holds a bachelor’s degree in public administration from AUB (2001) and is pursuing a certificate in journalism at the Journalism Training Program at the Continuing Education Center at AUB.
Najiya’s career at AUB began in November 2001 where she spent the following six years at the Archives and Special Collections department at Jafet Library. She was responsible for the collecting, processing, and cataloging of the photograph collection.
In September 2007, Najiya began working at the Office of Communications (previously known as Office of Information and Public Relations), as administrative assistant. Her work involved updating mailing lists, re-structuring the filing system, and organizing the photographer’s schedule. Her work duties gradually included: hiring and sending out writers to cover university events, acted as a liaison between the copy editor, proof reader, and writers, and was responsible for the layout of the AUB Bulletin.
As executive officer, she follows up legal matters pertaining to the University, organizes events hosted by the office such as the President’s Service Excellence Award ceremonies, and keeps up with the administrative tasks at the office.
For general inquiries, kindly email our office on: osm@aub.edu.lb