American Univesity of Beirut

Student Complaints Platform

Welcome to the student complaints platform!​ 

This is a one-stop location for AUB students to lodge complaints if and when efforts to appeal and petition in line with existing policies have failed due circumstances.

Once you click this link, you will be given options to various types of complaints relating to all
aspects of student life, including academic issues: courses, dispute with faculty, unfair grading. If
there is a situation where students feel they have been singled out for unfair treatment, either by
faculty or administrator, suffered harassment or a serious offense this platform will allow for an
official complaint to be filed.

Complaints are and will hopefully remain a last resort and as a general rule it is best if issues are
resolved directly and locally with the concerned individual or department through existing

Please follow existing guidelines for appeal processes for typical requests such as financial aid
awards or dropping a course.

We both encourage and caution students who wish to file such a complaint. If there is a clear
explanation within the guidelines for a request or appeal that was unsuccessful and you have not
been singled out or discriminated upon do not file a complaint.

Each student should file his/her complaint. Complaints differ from petitions or appeals to review
an existing practice, policy or procedure or to make special exceptions within the rules due to
personal circumstances. Petitions are best sent via emails to the concerned dean of the faculty ​and dean of student affairs when there is no available online process.

 However, if you encounter a pattern of unfair treatment, harassment, bullying, personal insult or
clear evidence of abuse of an existing process please file a complaint here.

 We hope you may never have to use this platform, but if you do, it is there for you as a further
safeguard to your rights!​

State and accreditor public complaint:

For accreditation related complaints and more information: visit the below link:


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