Student Complaints

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Student Complaints

Before Filing a Complaint

Generally, it is best to resolve issues directly and locally with the concerned individual or department through existing guidelines. If and when efforts to appeal and petition in line with existing policies have failed due to circumstances, this platform allows for an official complaint to be filed. Complaints are and will hopefully remain a last resort.

We both encourage and caution students who wish to file such a complaint. If there is a clear explanation within the guidelines for an unsuccessful request or appeal and you have not been singled out or discriminated against, do not file a complaint.

Additional Complaints Channels

Grievance Policy and Procedures for any issue related to Academic freedom; Academic integrity; Discrimination; or Non-discriminatory harassment.

Non-Discrimination and AntiDiscriminatory Harassment Policy for any issue related to Discrimination, Discriminatory Harassment, or Retaliation.
Sexual Harassment Policy for issues related to Unwelcome conduct(verbal, physical, written, graphic, electronic, media, or other); or Sexual nature
Policy on Graduate Fellowship and Assistantship Program (GFAP) for any issue related to Graduate Fellow (GF), Graduate Research Assistant (GRA), or Graduate Administrative Assistant (GAA)
Financial Aid awards for appeal processes for typical requests
if you encounter a pattern of unfair treatment, harassment, bullying, personal insult, or clear evidence of abuse of an existing process, please file a complaint here.

Procedure for Filing and Tracking Student Complaints

Students log in to the Online Petitions and Forms System to submit a complaint
Depending on the nature of the complaint, the students pick the type of complaint, write their comments, and attach any supporting documents (if available)
When the complaint is submitted, an email notification will be sent to the concerned person depending on the workflow of the complaint type
The concerned persons will access the system to review the complaint and log their comments/actions
Students will be able to track the status of their complaints and view the available comments

Types of Student Complaints and Workflow

The various types of student complaints are compiled, and grouped into categories, and a workflow protocol is designated and formalized based on current practices. All complaints are directly forwarded to the Associate Dean in the concerned faculty. The final decision is made by the Associate Dean after consulting with the different parties involved.

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