Ontario Student Aid: Student Financial Assistance Branch

The Student Financial Assistance Branch of the Ontario Ministry of Training, Colleges and Universities acts as your OSAP financial aid office. They are the decision makers regarding your application for grant and student loan.  ​

You will deal directly with this branch on your student loan.

You can contact the branch, Monday to Friday, 8:30 am to 4:30 pm (Eastern Standard Time) at:

Direct: 807-343-7260 
TTY: 1-800-465-3958 
Toll-free in North America: 1-877-OSAP-411 (6727-411) 
Fax: 1-807-343-7278

Or by mail at:

Student Financial Assistance Branch
Ministry of Training, Colleges and Universities
189 Red River Road
4th Floor
PO Box 4500
Thunder Bay ON  P7B 6G9