The Student Financial Assistance Branch of the Ontario Ministry of Training, Colleges and Universities acts as your OSAP financial aid office. They are the decision makers regarding your application for grant and student loan.
You will deal directly with this branch on your student loan.
You can contact the branch, Monday to Friday, 8:30 am to 4:30 pm (Eastern Standard Time) at:
Toll-free in North America: 1-877-OSAP-411 (6727-411)
Or by mail at:
Student Financial Assistance Branch
Ministry of Training, Colleges and Universities
189 Red River Road
PO Box 4500
Thunder Bay ON P7B 6G9