American Univesity of Beirut

FAQ

​​​​​​​​​​1-At what times are the courses offered during the term?
The courses are completely online and you can access as per your own schedule. You will listen to the lecture/s per week and do associated assignments on Moodle.

2-Who do I contact regarding my specialization and course load?
You can contact your Academic advisors who are the following:

Concentration in Energy
Dr. Nesreen Ghaddar (AUB) Email   farah@aub.edu.lb  Phone +9611350000 ext 3549
Concentration in Water
Dr. Hadi Jaafar (AUB) Email   hj01@aub.edu.lb  Phone +9611350000 ext 4570
Concentration in Buildings 
Dr. Issam Srour (AUB) Email   is04@aub.edu.lb Phone +9611350000 ext 3491

3- If I am currently enrolled in another program or diploma, will I be able to apply to the Pro-Green Diploma?
Yes, the program is independent of the regular Master programs or diploma. You will have a separate ID for the diploma that identifies as online learner different than your regular master and Undergraduate ID.​

4-In terms of credits per semester, is there a minimum and maximum credit load?
The limit for credits is 9 per semester. There is no limit on the minimum credit you can take per semester. Since the degree is for part-time students as well, you can register 5 credits or 3 credits. The average load is supposed to be 5 or 6 credits.

5-What is the maximum allowed length of my study?
The maximum allowed length to complete the Pro-Green Diploma is 3 years.

6- Do I have to create an ID?
No, it is not necessary to create an ID. The ID will only allow you access to campus and Jafet Library until the last day of classes. Alternatively, you have free access to the online library without the need to issue an AUB ID.

7- How can issue an AUB ID?
To issue the ID, you will solely need to provide the ID Center a receipt of the tuition fee as evidence that you are a registered student for that specific term.

8-How do I access the online library?​
You can access the online library by clicking the following link http://www.aub.edu.lb/ulibraries/Pages/index.aspx 

The link accessed is public and doesn’t require a username and password.  Accessing the e-resources from On-Campus doesn’t require authentication as well.  However, you should be prompted to enter your credentials (AUBnet account without prefix or suffix, and password) when you access the e-resources from Off-Campus. (http://aub.edu.lb.libguides.com/az.php)

To access the university library resources, you must have an AUBnet account. To activate your AUBnet Account, please click on the following link after completion of your registration 

If you still encounter any technical problems while activating your AUBnet account, please contact the IT Help Desk at the following email address: it.helpdesk@aub.edu.lb

If you encounter any issues while accessing the e-resources, please contact jftref@aub.edu.lb

To get immediate help with your questions and research papers, you may ask a Librarian by chatting online or by other means on the following link http://aub.edu.lb.libguides.com/c.php?g=276457&p=1843059

9-Can I transfer my Pro-Green credits to an MS or PhD program?
So far no decision has been made regarding the possibility of transferring Pro-Green credits to the MS or PhD program because Pro-Green courses are offered online and focus on applications. This is a new initiative at AUB that requires further study to possibly develop means for transferring some credits.

10-If I have a problem with any of the following, whom do I contact?
Registration:
You may send an email to zb09@aub.edu.lb or call +9611350000 ext 2575, 2570

Moodle:
You may send an email to moodle@progreendiploma.com 

Payments:
For online payments, you may send an email to cs36@aub.edu.lb or pro-green@aub.edu.lb, or call +9611350000 ext 4480/4482

For bank and cash payments, you may send an email to pro-green@aub.edu.lb or call +9611350000 ext 4480/4482

AUBnet account:
You may send an email to it.helpdesk@aub.edu.lb or call +9611350000 ext 2260

11-Would my diploma only carry the name of AUB when I graduate?
The diploma carries the names of all three institutions, and is signed by the Dean and Registrar of the institution through which you applied to.

12-Can i get an AUB alumni card once i graduate?
To be eligible for an AUB alumni card, you must have completed a minimum of 24 credits.

13-If I am an AUB graduate student and wish to manually pay for my Application fee at cashier, which AUB ID # do I use to submit my application?
You should only use your new ID that is attributed to your application.

14-What is the English language requirement that I have to meet?
Your continuation in the Pro-Green Diploma after the first semester is conditional upon successfully completing the English Language Proficiency Requirements (ELPR). English requirements can be viewed in the table in the Admissions section of the website.

15-How do I register for the EEE?
To register for the EEE, you can call +9611350000 extensions: 3130 and 3131. The schedule of the EEE can be found on the following link ​

16-Who is exempted from the English requirement?
AUB, LAU, Balamand, and NDU graduates, and graduates from universities in which English is the native language may be exempt from this requirement.

17-Which university do I apply to: AUB, LAU or AUC?
It does not matter which university you will register at since all courses will be on a cloud server.

18-How can I change my specialization?
Yes, you can provided you have received prior acceptance to another specialization. You can change your specialization by calling us on 9611350000 ext 4480/4482 or emailing us to pro-green@aub.edu.lb

19-If I chose one of the specializations, would I be able to take courses in the other two specializations as well?
You can take elective courses in the other two concentrations and the credits would count.

20-Am I able to have a double or triple specialization?
Students who want to earn a diploma in two specializations must complete a minimum of 8 credit
hours of graduate course work over and above the requirements for the first specialization. This
will include 6 credits in the second specialization as well as 2 credit hours for a project. The
minimum total credit hours for a double specialization in green technologies diploma would be 26
credit hours.
For a diploma in three specializations, a student must complete a minimum of 8 credit hours of
graduate course work over and above the requirements for the two other specializations. This will
include 6 credits in the third specialization as well as 2 credit hours for a project. The minimum
total credit hours for a triple specialization in green technologies diploma would be 34 credit hours.


21-If I am interested in having a double or triple specialization, how do I go about it?
Please refer to question number 18. ​

22-I am an old returning student but I am unable to register. What am I supposed to do?
Old returning students who skip one or more terms are considered as new students and are therefore required to check the calendar of the specific term to register during the new students’ registration dates, and to contact the Pro-Green team within that period who will forward their issue to the Registrar to reactivate their AUBnet account. Students can contact the Pro-Green team at the following email address: pro-green@aub.edu.lb.

23- I do not have time to complete my course this term. Can I postpone the course and the tuition paid for the following term ?
Postponing the course and the tuition payment for the following term will not be possible; however, you have two options:
  • Complete 2/3 of the course requirements (assignments, quizzes) then it will be marked on your transcript as Incomplete instead of an F. This option will have to be discussed with your course instructors.
  • Send an email requesting to withdraw at least two weeks prior to the final exam time. Transcript will be marked as W. If you choose to retake these courses, you will have to register once again and the amount paid will not be refunded.
24- What happens after I receive an incomplete grade (I) on my course?
If you have received an incomplete grade on your course, your grade will be automatically marked as an F in case you do not complete your remaining work within the first two weeks of the next term.

25-I want to drop my course but I missed the drop and add deadline. What can I do?
  • If you haven’t accessed Moodle and not followed the course material since the start of the term, you will receive an email post the drop and add deadline stating that if you do not settle your payment within 24 hours then you will automatically be dropped.
  • If you have accessed Moodle and followed the course material since the start of the term, you shall receive an email warning you that you will be withdrawn – failure to inform us about your status within 24 hours will result in an outstanding balance.
26-If I have to withdraw from my courses and do not want my grades to be affected, what can I do?
Withdraw two weeks prior to final exam time. Transcript will be marked as W. The amount paid will not be refunded and in case you wish to take the course again, you will have to pay the fees again.

27-I received an email that I have been registered in a webinar course but I am currently unable to register for the semester and webinar. What am I supposed to do?
The webinar course is only intended for students registered in that particular term.

28-I am a returning student but i am unable to register. What am i supposed to do?
Returning students who skip one or more terms are required to contact the Pro-Green team who will forward their issue to the Registrar to reactivate their account. Students can contact the Pro-Green team at the following email address: pro-green@aub.edu.lb​​

29-How is the course delivered online? What online tools are used for delivering this course?
The courses are delivered via Moodle. It is an online platform that allows students to learn all the material virtually delivered by the instructor and connect virtually as well with other students in the same course.  We provide students with a Moodle orientation once they are accepted and enrolled in the program.

30-When will courses be available on Moodle?
Courses will be available on Moodle for registered students on the first day of classes.​

31-Why have I not received a Moodle username?
To receive a Moodle username, you should activate first your AUBnet account and then register your courses. 
 
Activate your AUBnet account on the following link and input the required fields as per instructions. The AUBnet account will allow you to access university networks and services, including AUB email (requires 2 hours after AUBnet activation), course registration, wireless network, labs, and more. Once you have successfully set up an AUBnet account, the university will only use your AUB email address for future communications. 

To log into your ‘Student Profile’ tab on the following link where you can view your degree evaluation, academic transcript, registration, course schedule, and web statement of fees; you will be required to input your AUBnet credentials to log in. 

For course registration, click on the ‘Course Registration’ tab on the following link ​where you will be prompted to log in with your AUBnet credentials. 

Please make sure to check your AUB email where your Moodle credentials will be sent to.
 
If you encounter any technical problems while activating your AUBnet account, please contact the IT Help Desk at the following email address: it.helpdesk@aub.edu.lb. During working hours, please contact: +961350000 ext. 2260/4480/4482.​

32-The program includes credits on lab sessions to be attended either in Lebanon or in Cairo; however I don’t live in either country, what can I do?
There are three lab sessions that are not virtual and these can be taken by students living abroad through TeamViewer; however, they are not mandatory and the diploma can be completed 100% online.

33-How do I hand in my assignments and submit my exams?
All courses will be completed online. The administration of final exams is online but they may depend on the instructor. If there is any exam on campus, you will know about it from the syllabus before you register. We do aim to have the degree completely online.

34-How much would the Pro-Green Diploma (18 credit program) cost? Are there any other fees?
The fee is $200/credit which would in total cost $3,600 for 18 credits. In cases where software is needed, access to computational resources will also be available online.

35-What are the methods of payments? Should we abide by the calendar payment deadline date?
Payments can be made online to our New York bank accounts. Kindly note that fees are issued in USD and paid in real USD.​

36-How do I print my web statement of fees?
  1. Make sure your AUBnet is activated
  2. Login to student profile​ with AUBnet ​
  3. Click on the 4 dots on the top left side menu
  4. Click on banner
  5. Student services and financial aid
  6. Student record
  7. Web statement of fees

37-Can I pay using my credit card at the Cashier?
Credit card payments are not accepted at AUB cashier.

38​​​​-Does the Pro-Green provide financial aid for this diploma?
Currently, no financial aid applies to this diploma.



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