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Suliman S. Olayan School of Business
 
Research Projects
  • ​Integrated Model for Evaluating E-government services Transformation (i-MEET)
    This research project aims to provide an Integrated Model for Evaluating E-government services Transformation from stakeholders' perspectives. It is based on an integration of some concepts in a value chain management of services and business process transformation to provide E-Government services (EGs) to optimize the system-wide value chain of satisfaction of providers and users simultaneously versus the disintegrated approach where each stakeholder optimizes its derived value of EGs at the expense of others. The analytical approach inside the performance evaluation framework is based Data Envelopment Analysis (DEA) where multiple-inputs and multiple-outputs performance measures are analyzed to provide useful information about stakeholders’ satisfaction, and suggestion on management and transformation of EGs. Hence, it provides a harmonized standard process model for evaluating E-government services.
    Research Themes: Performance Management, eGovernment. Contributor: Dr. Ibrahim Osman.​

  • Citizen oriented Evaluation of E-Government Systems (CEES)
    The research program aims to develop a process model for the measurement of citizen satisfaction index for e-Government services. The aim is achieved by the knowledge exchange program between two academic partners (Brunel University and American University of Beirut) and one private sector partner (Turk Satellite or TurkSat)
    Research Themes: Performance Management, eGovernment. Contributor: Dr. Ibrahim Osman.
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