Submit Service Request

​​On-Line Work Request ​

In Case of Emergency: Electrical short circuit, water flood, gas leakage, fire and any hazardous situation - Call PPD Help Desk immediately at extension 2015.

Quick Repairs / Work Orders: Doors sticking, plumbing problems, broken glass, burn-out light bulbs, heating or air-conditioning needs, carpet stains, broken curtains or repairs to classroom/office furniture or fixtures, electrical problems, touch up painting…

AUB Staff / Faculty:
Issue a work order via INFOR EAM using the following web portal: https://eam.aub.edu.lb​ using your PC log in username and password. Check PPD Help Desk for Guidelines on EAM

Student: 
Send an email to Physical Plant Helpdesk stating the problem description, building, floor and room: pphd@aub.edu.lb

Online Service Request

Minor/major renovation of offices, classrooms, labs, faculty housing, infrastructure, non-routine works, classroom/office/labs painting, new office/classroom custom made furniture, partitioning, new electrical power network, new UPS installation…

AUB staff/faculty:
Send an email to Physical Plant Helpdesk: pphd@aub.edu.lb asking for cost estimation for the project, then issue a Service Request Online via ORACLE eBusiness suite following the below procedure:

  • Click “AUB I procurement”​
  • Click “Non Catalogue request”
  • Enter “Item Description”
  • Enter “Category”: “MAINTENANCE, REPAIR, SPARE PART SUPPLIES-MAINTENANCE REPAIR BLDG, GROUND, FIXTURE“ 
  • Enter “Quantity”: 1
  • Enter “Unite Price” (As per the Estimation provided by PPD Engineer)
  • Click “Add to Cart”
  • Click “View Cart and Check Out” (on the right side)
  • Enter “Inventory Item”: No
  • Click “Check Out”
  • Deliver to location box insert: “SRV-PPD” (to send it to Physical Plant)
  • Click “Submit”