This program provides participants with the skills, knowledge and competencies that are required and relevant to office managers, administrative officers, personal assistants, customer service executives and general staff at business organizations. The requirements, taken over two years, ensure the delivery of competencies that are essential in modern office management.
- CBUS 101 Introduction to Business
The purpose of this course is to provide students with the opportunity to study many dimensions of the business system. Subjects covered include management and organization, human resource management, information for business decision-making, financial information, and business and its environment.
- CBUS 102 Business English
The purpose of this course is to focus on the communication requirements of participants in business situations in order to project a professional image and avoid costly mistakes. Guided activities include problem-solving, information transfer tasks, role playing and transfers to participants’ work environments to develop confidence in applying common uses of language structures, business terminology, and expressions.
- CBUS 202 Office Procedures and Routines
The purpose of this course is to present fundamental principles and successful practices for completing office work effectively and efficiently. Subjects covered include techniques for general secretarial duties, such as filing, information processing skills, drafting and writing minutes, handling mail and email, fine tuning organizational skills, making meeting arrangements, and maintaining good human relations proper etiquette.
- CBUS 203 Office Automation
This course is intended to introduce students to computer office automation systems which are designed primarily to improve office productivity and efficiency. It focuses on topics like managing documents, electronic filing systems, electronic mail, maintaining calendars and appointments, and word processing using Microsoft Word (advanced features like manipulating tables, merging documents, using style, outline, footnotes, pictures) and spreadsheets using Microsoft Excel (advanced features like formulas, functions, charts, page setup, database management, filtering).