New Item Request
All end users requesting new supply or device, should fill a new PEC request, and this request is launched into the PEC cycle to reach the final phase where the decision is made for the requested item.
Purchasing Initiated Request
The purchasing department conducts regular market search for products used in AUBMC and introduces alternatives through the purchasing initiated PEC requests when these are found for same or better quality and less prices. The purpose is to make savings however, the product shall be evaluated by the end user before final decision is made.
All Complaints pertaining to medical supplies & devices used at the AUBMC shall be investigated promptly by VAC and reported to PEC with appropriate suggested action to be taken.
Below is detailed process for complaint workflow.